THE OFFGRID UTILITY
STARFISH ELECTRIC
Starfish Electric
1201 Fannin Street, Ste 262
Houston, TX 77002
Terms
PreOrder reservation Terms
Placing a preorder reservation ("Preorder Reservation") secures priority for installation of an off-grid power system ("System") from Starfish Electric Company ("Starfish").
This refundable Preorder Reservation is not a commitment to purchase. If you approve our System design and pricing, and decide to move forward with the installation and purchase of your System, you will need to execute a future agreement (“Sales Agreement”) that includes terms related to the sale, installation, and operation of the System.
1. No Obligations
Your Preorder Reservation acts as a deposit for a future System. You have no obligation to move forward with a System purchase and we have no obligation to sell you or install a System. These Terms do not guarantee a specific installation date or specific configuration of a System. We may decline and refund Preorder Reservations for any reason we deem appropriate, including but not limited to: insufficient underground or overground area for propane tank; insufficient roof space for solar; insufficient space for battery storage; uncommonly intense electric usage.
If, after receiving and approving your system design, you decide to move forward with a System purchase and installation, you will need to execute a future agreement that will include additional terms. Additional payment, including any applicable taxes, will be required at that time.
2. Site Visit
If you make a "Trailblazer" Preorder Reservation, we will complete a site visit at your home. For other Preorder Reservations, we may deem a site visit necessary to move forward with System design. If we cause any damage to your home during this site visit, we will pay to fix it. We will not pay for any indirect or special damages.
3. Refund
You may cancel your Preorder Reservation and receive a full refund, at any time for any reason, by sending an email to customerservice@starfishelectric.com. Your deposit is fully refundable until you approve your System design and execute a future Sales Agreement that includes terms related to the sale, installation, and operation of the System.
4. Third Parties
Starfish Electric Company is not responsible for any representations made by third parties regarding the design, installation date, installation, operations, or any other information about any System.
5. Dispute Resolution and Arbitration
Most concerns may be resolved before arbitration. We encourage you to contact us at customerservice@starfishelectric.com to address any concerns you have. You agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition arbitration.
If we do not reach a solution within a period of thirty (30) days from the time informal dispute resolution is initiated, then either you or we may initiate binding arbitration. All claims arising out of or relating to the Preorder Reservation Terms (including its formation, performance and breach), the scope of this arbitration clause, the parties’ relationship with each other and/or your use of Starfish Electric Company shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association ("AAA"), in accordance with the AAA Arbitration Rules and Procedures, excluding any rules or procedures governing or permitting class actions. Each party will have the right to use legal counsel in connection with arbitration at its own expense. The parties shall select a single neutral arbitrator in accordance with the AAA Arbitration Rules and Procedures. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the Agreement, including, but not limited to, any claim that all or any part of the Agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. You understand that, absent this mandatory provision, you would have the right to sue in court and have a jury trial. You further understand that the right to discovery and appeal, among others, may be more limited in arbitration than in court. You and we each further agree that any arbitration shall be conducted in our respective individual capacities only and not as a class action, and you and we each expressly waive our respective right to file a class action or seek relief on a class basis.
This refundable Preorder Reservation is not a commitment to purchase. If you approve our System design and pricing, and decide to move forward with the installation and purchase of your System, you will need to execute a future agreement (“Sales Agreement”) that includes terms related to the sale, installation, and operation of the System.
1. No Obligations
Your Preorder Reservation acts as a deposit for a future System. You have no obligation to move forward with a System purchase and we have no obligation to sell you or install a System. These Terms do not guarantee a specific installation date or specific configuration of a System. We may decline and refund Preorder Reservations for any reason we deem appropriate, including but not limited to: insufficient underground or overground area for propane tank; insufficient roof space for solar; insufficient space for battery storage; uncommonly intense electric usage.
If, after receiving and approving your system design, you decide to move forward with a System purchase and installation, you will need to execute a future agreement that will include additional terms. Additional payment, including any applicable taxes, will be required at that time.
2. Site Visit
If you make a "Trailblazer" Preorder Reservation, we will complete a site visit at your home. For other Preorder Reservations, we may deem a site visit necessary to move forward with System design. If we cause any damage to your home during this site visit, we will pay to fix it. We will not pay for any indirect or special damages.
3. Refund
You may cancel your Preorder Reservation and receive a full refund, at any time for any reason, by sending an email to customerservice@starfishelectric.com. Your deposit is fully refundable until you approve your System design and execute a future Sales Agreement that includes terms related to the sale, installation, and operation of the System.
4. Third Parties
Starfish Electric Company is not responsible for any representations made by third parties regarding the design, installation date, installation, operations, or any other information about any System.
5. Dispute Resolution and Arbitration
Most concerns may be resolved before arbitration. We encourage you to contact us at customerservice@starfishelectric.com to address any concerns you have. You agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition arbitration.
If we do not reach a solution within a period of thirty (30) days from the time informal dispute resolution is initiated, then either you or we may initiate binding arbitration. All claims arising out of or relating to the Preorder Reservation Terms (including its formation, performance and breach), the scope of this arbitration clause, the parties’ relationship with each other and/or your use of Starfish Electric Company shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association ("AAA"), in accordance with the AAA Arbitration Rules and Procedures, excluding any rules or procedures governing or permitting class actions. Each party will have the right to use legal counsel in connection with arbitration at its own expense. The parties shall select a single neutral arbitrator in accordance with the AAA Arbitration Rules and Procedures. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the Agreement, including, but not limited to, any claim that all or any part of the Agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. You understand that, absent this mandatory provision, you would have the right to sue in court and have a jury trial. You further understand that the right to discovery and appeal, among others, may be more limited in arbitration than in court. You and we each further agree that any arbitration shall be conducted in our respective individual capacities only and not as a class action, and you and we each expressly waive our respective right to file a class action or seek relief on a class basis.